Privacy and Security Policy – PVP Store
1- Introduction: our pledge
At PVP, we believe trust is the foundation of our relationship with gamers and all our valued customers. Your privacy and your data aren't just information; they're a trust we hold. We prepared this policy to explain clearly how we collect information, how we protect it and how we use it to give you a better shopping experience. By using PVP-PC.COM, you agree to this policy, which was designed to protect you first.
2- What information do we collect, and why?
We only collect what's necessary to complete your order and deliver your PC to your door:
- Personal information: (name, mobile number, exact shipping address and email). Purpose: shipping your order and contacting you about its status.
- Payment information: When you buy, card data is processed through encrypted, secure payment gateways (such as mada, Visa, Tabby and Tamara). PVP does not store your card numbers directly on its servers, to keep your data as secure as possible.
- Browsing information (Cookies): We use cookies to improve your experience (for example, remembering the products in your cart or showing products that match your interests). You can always control cookies through your browser settings.
3- How do we use your information?
We use your data to serve you, not to sell it. Our uses come down to:
- Fulfilling your order: preparing your build, shipping it and issuing invoices.
- Improving your experience: tailoring the content and offers you see to your interests as a gamer.
- Effective communication: sending order status updates and invoices, or answering your questions through customer service.
- Safety and protection: detecting fraud and protecting the store and its customers from any illegal activity.
4- Data sharing (who do we share with?)
Golden rule: PVP does not sell, rent or disclose your data to any third party for marketing purposes without your permission. We only share information within the following narrow limits, "to complete the service":
- Shipping companies: we give them only your name, address and mobile number so they can deliver your shipment.
- Payment and installment gateways: to process the payment and verify its security.
- Legal compliance: if official security or government authorities in the Kingdom of Saudi Arabia request any data under a legal order, we are obliged to cooperate to protect public safety.
5- Information security (PVP's safeguards)
We take information security very seriously.
- We use advanced encryption (SSL Protocol) to protect all sensitive data travelling between your device and our website.
- Data is stored on secured servers, and access is limited to authorized staff who need it to do their jobs (such as the order preparation and technical support teams), who are bound by strict confidentiality agreements.
6- Communication and marketing
We may send you emails or text messages with exclusive offers, tech news or store updates.
- You decide: you can unsubscribe from these messages at any time by clicking the "Unsubscribe" link at the bottom of any email, or by contacting us directly.
- Service messages: (such as order confirmations, invoices or maintenance updates) are essential messages that can't be turned off, so that the service and information reach you.
7- Your rights and control over your data
- You may request changes to your personal data at any time (such as a new address or phone number).
- You may request deletion of your account from our store (old invoice data is retained for accounting and legal purposes).
- For any change or deletion, contact us through our official email.
8- Contact us
We're here to answer any question about your privacy. Reach us through our official channels:
- Website: www.pvp-pc.com
- Email: [email protected]
- Customer service WhatsApp: +966533892215
- Headquarters: Kingdom of Saudi Arabia
- Commercial Registration No.: 5850136989
PVP reserves the right to update and amend this privacy policy at any time, and any changes will be published on this page immediately. Continuing to use the website means you accept these changes.
