Frequently asked questions.. everything on your mind

At PVP, we believe in complete clarity. We've gathered the questions we hear most often and answered them openly, so you can feel confident before joining our family.

1- Builds and performance (ready to play?)

Does my build arrive ready to use right away?

Absolutely! Our motto is "Unbox, plug in and play". Your PC arrives professionally assembled with tidy cables, and thoroughly stress-tested to make sure it's stable. On top of that, we install genuine Windows 11 Pro, fully activated, plus the essential gaming software (Steam, Discord, drivers) with performance-tuned settings. All you have to do is enjoy it!

How do you work? (your PC's journey from order to delivery)

We don't put parts together at random. Your PC goes through 7 strict engineering stages to make sure it reaches you as a flawless "work of art":

1. Order received and a "work ticket" issued (Ticket): As soon as your order is confirmed, the system issues a dedicated work ticket with all the details and exact specifications, so nothing gets missed.
2. Assigning the technician (The Builder): The ticket and parts are handed to one of our professional technicians, who is personally responsible for building your PC from A to Z with great care.
3. Assembly and craft (Assembly): This is where the magic begins! The parts are installed and careful cable management standards are applied for a clean look and ideal airflow inside the case.
4. Software stage (Software): We install genuine Windows 11 Pro and all the drivers and essential software.
5. Quality and stress testing (Stress Testing): This is the most important stage. We put the PC through tough stress tests on the CPU and graphics card for a set period, to make sure temperatures are stable and there are no manufacturing defects in the parts before it leaves us.
6. Safe packaging (PVP Shield): After passing the tests, the PC is wrapped in double protective layers (inside and outside the bag) and placed in a PVP box designed for safe shipping.
7. Shipment dispatched: The PC is handed to the shipping company and you receive the tracking message right away.. as it starts its journey to your door.

Can I modify the build or request custom specs?

Of course, your build reflects your personality. You can change parts directly from the options on the product page. And if you have very specific specs in mind, our team is your "right hand". Contact us directly on WhatsApp (0533892215), and we'll design the beast you've been dreaming of.

Do I receive the original component boxes with the PC?

Yes, absolutely! And here's some friendly advice: ((keep them like treasure)). The component boxes and the case box prove that your PC is original, and they're a basic requirement for using the warranty and free upgrade services in the future.

2- Warranty and "PVP Lifetime" (our exclusive feature)

How long is the warranty? Does it cover shipping?

Yes, the PVP Lifetime service includes the following:

• Free upgrades for your PC, with professional, guaranteed removal and installation at 0 (you only pay the price of the new part).
• 24-hour technical support with you through our human customer service channels.
• AI-powered technical support platforms dedicated to PVP customers only.
• Deep cleaning of the internal components.
• Dust removal from fans and heatsinks to keep cooling at its best.
• A full check of all connections. Your PC comes back as if it just left the factory.
• Full cable disassembly and re-routing (Cable Management).
• Thermal paste replacement.
• BIOS and system settings tuning.
• A fresh install of genuine Windows 11 Pro and a system format (optional).
• Professional Windows settings and a complete, ready-to-use system with all drivers installed.
• (This service is completely free when you upgrade any part from PVP, and 99 if no part is upgraded.)

For more details about PVP Lifetime services, click here

We offer you a "pro warranty":

• A full two years on PC builds.
• If there's any manufacturing defect, PVP covers the shipping costs (both ways) for free. We trust our quality, so we take full responsibility.

I've heard about the free lifetime upgrade service.. is it real?

Yes, and it's exclusive to PVP customers! As long as you own a PVP PC with its original box, you can buy new parts from our store at any time in the future, and we'll install them for you, clean the PC and re-tidy it for free, with no service fees. Your PC grows and evolves with you!

For more details about PVP Lifetime services, click here

3- Shipping and delivery (right to your door)

How long does delivery take?

Because quality takes time, here are our timelines:

• PC builds: 3 to 9 business days (including assembly, stress testing and safe packaging).
• Parts and accessories: 2 to 4 business days. We deliver anywhere in the Kingdom, right to your door.

What if a product I want is out of stock?

Don't worry, we're constantly working on restocking. Add the product to your "Wishlist" and you'll get an alert as soon as it's available, or contact us and we'll suggest a stronger alternative in the same price range.

4- Payment and installments (flexible options)

Q: Are installments available?

Yes, play now and pay later at your own pace! You can pay in installments interest-free via Tabby or Tamara (up to 12 payments with Tamara and up to 4 payments with Tabby), and also through Emkan, with a very simple process that covers every product in the store.

What payment methods do you accept?

Our store is verified on the Saudi Business Platform (formerly Maroof), and we offer all the secure payment methods: (mada - Visa - Mastercard - Apple Pay - Google Pay - STC Pay). We also accept direct bank transfer to the establishment's official accounts, as well as installment payments (Tabby - Tamara - Emkan).