PVP Terms and Conditions Policy

PVP Terms and Conditions Policy Usage and Service Agreement We welcome you as a partner in PVP. Because you deserve an integrated technical experience, we have set these points to ensure the accuracy of your order and protect everyone's rights according to the commercial laws in the Kingdom of Saudi Arabia: Legal Definition: This store is managed by the PVP team (Performance Value Price for Information Technology), and your use of the site means acceptance of these terms. 1- Shipping and Delivery Policy (Door-to-Door) We commit to full transparency in our schedules, and we deliver to your door wherever you are. Preparation and shipping time: Components and accessories: delivered to the shipping company within 2-4 working days. PC assemblies: due to precise installation and testing, they take from 3 to 9 working days. Geographical coverage: your order is delivered to your door wherever you are in Saudi Arabia, whether in major cities or villages and outskirts. Safety of arrival: if the shipment is damaged during shipping to you (God forbid), we will notify you immediately to file a claim against the shipping company, and once we receive the damaged product, we will replace it with a new one directly without waiting for lengthy procedures. Note: Delivery service fees are non-refundable after service execution, except in cases of our error. Accuracy in selection: we rely on the "written specifications" on the invoice for preparing your order accurately, not just illustrative images. You will receive the official invoice receipt via email immediately after payment. 2- Warranty Policies and "PVP Lifetime" Services PVP warranty is not just a paper, but a continuous service contract. First: Warranty details Coverage period: two-year warranty on assemblies (PC), and one year on accessories. Shipping costs: in case of manufacturing defect, PVP bears the shipping costs (both ways) for free. Basic "boxes" condition: to ensure device acceptance for maintenance and protection, all original packaging (boxes of parts and bag cartons) must be kept. These boxes are the device's identity and a mandatory condition to benefit from the warranty and upgrade services. Second: Lifetime Development Service (PVP Lifetime) As long as your device is from PVP and you have the "original PVP box," our team will serve you for life for free when you wish to upgrade. The service includes: disassembling parts, installation, cleaning, and re-arrangement. (The customer only bears the cost of the new part and shipping costs). Conditions: the device must be from our assembly and not externally modified, and the new parts must be purchased from our store. Third: Exclusions and Inspection Fees Inspection fee: if the device is received and found to be free of faults or the fault results from misuse, the customer must pay 70 for shipping costs (both ways). Product out of warranty: warranty does not cover faults caused by overclocking, mining, high temperature, using incompatible accessories, or not following the manufacturer's instructions. Reverse shipping responsibility: we are not responsible for any damage to the device during shipping to us for maintenance if the original PVP packaging is not used. "Best Performance" Policy (Free Upgrade): Our primary goal is your device's performance; therefore, PVP reserves the right to upgrade a specific part in your order to a higher category or a brand with better performance and reliability (e.g., from MSI to ASUS or a stronger processor) without consulting you and at no additional cost, to ensure you get the best possible gaming experience. Order modification: we give you flexibility to make (free modifications) to specifications after the order and before starting execution (the order status is under review). If you wish to modify after the device enters the "actual execution and installation" phase (in progress), a rescheduling and activation fee of 200 plus the price difference of the parts will be charged. Communication channels: technical support is exclusively provided via our website pvp-pc.com and official WhatsApp channels, and we are not responsible for dealings with any other personal numbers. Our team is at your service 24/7. PVP Lifetime Services Policies The PVP team undertakes the following: Yes, PVP Lifetime service includes the following: Free upgrade of your device with professional disassembly and assembly guaranteed at 0 (only the price of the new part). 24-hour technical and support team via customer service platforms. Support platforms supported by AI dedicated to PVP only. Deep cleaning of internal device parts. Removing dust from fans and coolers to ensure optimal cooling. Comprehensive inspection of connections. Your device returns as if it just left the factory today. Full cable management. Changing thermal paste. Adjusting BIOS and system settings. Installing Windows 11 Pro and formatting the system (if desired). Professional Windows settings and installing a full system version with all drivers (this service is completely free if you upgrade any part from PVP and costs 99 if no part is upgraded). To benefit from these services, the following conditions must be met: The device must be from PVP and in its original, unmodified condition or without any outside parts. If you wish to benefit from the full services without any upgrade, you can do so, but the service cost will be only 99 SAR. The customer bears the cost of the new upgrade part. The customer bears the reduced shipping costs both ways. The store is not responsible if the device is shipped by the customer without packaging or insufficient protection, resulting in damage during shipping to us. 3- Software and Programming Policy We deliver your device ready to go "Ready to Play." System: Windows 11 Pro is installed and activated (activation code is valid for one time only; if the customer performs a "format," activation is lost). Preparation: The device comes with the best settings, essential gaming applications (Steam, Discord, EA), fully updated drivers, and diagnostic programs. Support: PVP store is not responsible for software problems appearing after 24 hours of receipt, but our technical team is your "right hand" and always ready to assist you via WhatsApp to resolve any issues "online." 4- Return and Cancellation Policy Our goal is your satisfaction, with a system that ensures quality for everyone. Returns and Replacements: the customer has the right to return within 7 days and exchange within 14 days, provided the product is new and sealed in the original factory packaging (opened products are non-returnable). Cancellation of PC assemblies: during the (assembly and testing) phase: 300 plus payment gateway fees are deducted. After shipping or rejection of receipt: 500 (shipping and packaging) plus payment gateway fees are deducted. Cancellation of parts orders: after shipping, the shipping cost (70 SAR) plus payment gateway fees are deducted. 5- Payment and Refund Methods Payment methods: Mada, Visa, MasterCard, Apple Pay, installment plans (Tabby, Tamara, Iman), and bank transfer (receipt must be uploaded within 24 hours). Refunds: amounts are returned via the same payment method within 7-14 working days. A small administrative fee may be applied by payment gateways or installment companies in case of cancellations.